We are committed to protecting the privacy and security of your personal information. This privacy policy describes how we collect, store and use personal information about you if you are a prospective, existing or former customer of Premier Polytunnels Limited or when you visit our website.
Who are we?
“We”, “our” or “us” means Premier Polytunnels Limited (“Premier Polytunnels”). Our company number is 06780606. Our registered office is at 22/28 Willow Street, Accrington, Lancashire, BB5 1LP.
Our principal place of business is at Premier Polytunnels Limited, Ravenscroft Way, Crownest Industrial Estate, Barnoldswick, Lancashire BB18 6JA.
We are the controller of your personal information. This means that we are responsible for deciding how we collect, store and use personal information about you.
If you have any questions about this privacy policy, please contact us at
info@premierpolytunnels.co.uk.
Who does this Privacy Policy apply to?
This privacy policy applies to our customers (prospective, existing and former) and those individuals who visit our website. It does not form part of any contract with you. We may update this policy at any time.
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This privacy policy answers the following:
- What personal information do we collect about you, how will we use it, and what is our legal basis for using it?
- Will we change the way we use your personal information?
- What happens if you don’t provide the personal information we have asked for?
- Do we use your personal information to make automated decisions?
- How long will we keep your personal information?
- Who do we share your personal information with?
- Will we transfer your personal information outside of the UK/EEA?
- How do we ensure that your personal information is secure?
- How will we keep your personal information up to date?
- What rights do you have over your personal information?
- Does this privacy policy cover websites you might link to from this website?
- How will we tell you about changes to this privacy policy?
- How can you contact us?
What personal information do we collect about you, how will we use it and what is our legal basis for using it?
We have set out below what personal information we collect about you, our purposes for using it, and our legal basis for doing so.
If you browse our website (including our mobile version) as a customer, a prospective customer or as a visitor to our website generally (“Usage Data”)
We will collect, store and use the following personal information:
- your browsing patterns on our website, information about the device you are using, your location data, details of the pages and products you have viewed, products you have added to your shopping cart or purchased, and information about whether you have clicked on a link in one of our email updates or online adverts. We use both essential and non-essential cookies on our website.
Where we only use essential cookies (i.e. you do not provide your consent to our use of non-essential cookies on our website), we will not collect, store and use any of your personal information.
Our purposes of collecting, storing, and using your Usage Data is to:
- remember the products in your shopping cart;
- personalise our website to you and show you the content we think you will be most interested in based on your Usage Data and Account Data including your purchase history;
- improve and maintain our website and monitor its usage;
- inform our marketing and future business strategies; and
- send you marketing messages and show you targeted advertising.
When we collect information about you from our website using strictly necessary or essential cookies, we will use your personal information on the basis that it is in our legitimate interests to do so. We consider it is our legitimate interest for our website to be able to run properly.
When we collect information about you from our website using non-essential cookies, we will use your personal information on the legal basis that you have given us your consent. You can, of course, withdraw your consent at any time by deleting our cookies or by managing your browser’s cookies preferences. For further details on how to manage your preferences please see the
guidance on cookies published by the Information Commissioner’s Office (“ICO”) or
www.allaboutcookies.org.
Full details of the cookies we use and how we use cookies can be found in our Cookie Policy (
https://www.premierpolytunnels.co.uk/cookie-policy/).
If you choose to purchase something from us (“Transaction Data”)
We collect, store and use the following personal information:
- If you are an individual or sole trader: your title, full name, your account number (if applicable), your IP address, order details, payment information, your billing address, a delivery address (if different), a contact telephone number, your email address, and any other personal information included as 'special instructions'.
- If you make a purchase on behalf of a company: your contact details (such as your name), a business contact telephone number, your business email address), your IP address, order details, and any other personal information included as ‘special instructions’.
Our purposes of collecting, storing, and using your Transaction Data is to administer your order, manage your order (including setting up a customer account, dealing with any queries, issues, returns, payment or complaints relating to it), deliver your products, and to conduct market research i.e. to contact you for feedback about our products.
Where we will use your Transaction Data to administer your order and deliver your products:
- If you are an individual or sole trader: we will do so on the basis that it is necessary for the performance of our contract with you or for taking preliminary steps for that contract.
- If you make a purchase on behalf of a company: we will do so on the basis that it is in our legitimate interests as an e-commerce provider to process and be able to contact you about your order and deliver products to the company you make a purchase on behalf of. We consider it to be reasonable and proportionate use of your personal information.
Where we will use your Transaction Data to conduct market research, we will do so on the basis that it is in our legitimate interests to do so. This is because as an e-commerce provider we are always seeking to understand more about our customers in order to offer the best products. We consider it to be reasonable and proportionate use of your personal information.
If you choose to sign up to our mailing list and receive news, offers and information about our new product launches (“Newsletter Data”)
We collect, store and use the following personal information:
- your full name and email address.
Our purposes of using your Newsletter Data is to send you a copy of our newsletter and information about our news, offers and new product launches.
We will only use your Newsletter Data on the legal basis that you have given us your consent. You can, of course, opt out of receiving these at any time by contacting us at info@premierpolytunnels.co.uk or by using the option to unsubscribe which will be provided in each email we send you with our newsletter or other information about our news, offers and new product launches, should you decide that you don’t want to receive these emails anymore.
If you interact with us via the ‘Contact Us’ page, via our Construction Advice Helpline or on social media (“Communications Data”)
We collect, store and use the following personal information:
- your full name, your contact number, your email address, and other contact details (if applicable), your order ID (if applicable) and details of your query or the issue you have raised.
Our purposes of collecting, storing, and using your Communications Data is to access your account if you have one and to respond to you, investigate, consider and deal with any issue or complaint you have raised. In order to ensure that you receive our best customer service, we will retain previous conversations which we have had with you.
We will use your Communications Data on the legal basis that it is necessary for the performance of our contract with you where your query relates to a product that you have bought from us. If you are contacting us in relation to something different or if you are contacting us in relation to a purchase you have made on behalf of a company you work for, then our legal basis is that it is in our legitimate interests to be able to deal with customer or potential customer queries.
If you enter one of our prize draws, competitions or participate in one of our surveys (“Competition Data”)
We may collect, store and use the following personal information:
- If you are an individual or sole trader: your full name, your home address, your email address, and your contact number (if applicable).
- If you are entering a prize draw or competition on behalf of a company: your full name, your business email address, and your business contact number (if applicable).
Our purposes of collecting, storing, and using your Competition Data is to contact you to participate in one of our surveys or let you know if you have won one of our prize draws or competitions.
We will use your Competition Data on the legal basis that you have given us your consent.
Other personal information
We may collect, store and use your personal information for the purposes of bringing or defending any legal proceedings or meeting any legal or compliance obligations we have. This may include the collection and use of your signature to settle any delivery disputes.
Where we use your personal information for the purposes of meeting any legal or compliance obligations, we will do this on the legal basis that it is necessary for compliance with a legal obligation.
Where we use your personal information for the purpose of bringing or defending legal proceedings, our legal basis will be that it is necessary for the performance of our contract with you (where you are an individual or sole trader and it relates to a contract we have in place) or our legitimate interests. Where our legal basis is legitimate interests, we consider it to be in our legitimate interests as a business to be able to bring or defend legal proceedings where necessary.
Will we change the way we use your personal information?
We will only use your personal information for the purposes we have set out in this policy. We can only change the purposes we use your personal information for, by telling you where we need to use it for another reason and that reason is compatible with those purposes set out in this policy. If we need to use your personal information for any other purpose, we will notify you and we will explain the legal basis which allows us to use your personal information for this other purpose in a similar way to how we have done it in this policy.
What happens if you don't provide the personal information we have asked for?
If you don’t provide the personal information we need when we ask you for it, we may not be able to respond to you. For example, if you don’t give us your contact details, we may not be able to answer a query you have raised.
Where we have stated that your personal information is used in order to carry out a contract with you, to take steps to enter into that contract deliver our products to you, or meet our obligations under the contract (i.e. where you are an individual or sole trader and have purchased products from us and we need to deliver those products to you) we will need you to provide the personal information requested. For example, if you don’t give us your name and address, we cannot deliver your order to you.
If you have any concerns about whether you need to provide your personal information, please contact us at info@premierpolytunnels.co.uk.
Do we use your personal information to make automated decisions?
You will not be subject to decisions that will have a significant impact on you based solely on automated decision making (i.e. one without human intervention).
How long will we keep your personal information?
We will not keep your personal information for longer than we need it for the purposes we have explained in this privacy policy. We have outlined our retention periods below:
- Transaction Data will be retained for a minimum period of 10 years following the end of the year during which the transaction occurred, and for a maximum period of 11 years following that date;
- Newsletter Data will be retained for a minimum period of 12 months following the date of the last newsletter that we send to you and for a maximum period of 24 months following that date. If you choose to opt-out of our mailing list we will keep a record of this for so long as we continue to operate our mailing list, to ensure that you do not receive any newsletters or other emails about our news, offers or new product launches;
- Communications Data will be retained for a minimum period of 6 years following the end of the year during which the relevant communication was sent, and for a maximum period of 7 years following that date;
- Competition Data will be retained for a maximum period of 6 months after the winner has been drawn; and
If a dispute arises between us, we will keep your personal information for the purposes of responding to and dealing with the dispute. This may mean that we keep your personal information for longer than is set out above. Please contact us at
info@premierpolytunnels.co.uk if you would like any further information about our retention periods.
We will ensure that your personal information is securely deleted after the retention periods stated above have expired.
Who do we share your personal information with?
We may share your personal information with trusted third parties from time to time. We will not, however, share your personal information with a third party for marketing purposes unless we have your consent to do this. We do not sell any personal information to any third party so that they can send you their marketing material.
We will only share the personal information that you give us with the following third parties and for the following reasons:
- With companies who process our card payments: We may share your personal information with the companies who process our card payments to ensure your purchase is completed securely.
- With delivery companies: We may share your personal information with reputable third parties to deliver your order to you.
- With companies who send out our email marketing: We may share your personal information with our chosen email marketing company where you have requested us to send you email marketing.
- With social media companies who we have engaged to show adverts to our customers or visitors who match the demographic profile of our customers: We may share your personal information with chosen social media companies where you have provided your consent for us to do this.
- With companies who provide support for our internal IT systems: We use reputable third parties to provide us with our IT systems and support for them. They may access your personal information to the extent that they need to in order to provide their services.
- With a company that we merge with or transfer our business assets to: In the event that we sell all or part of our business, or merge with another company, we may transfer personal information that we have collected as described in this policy, along with our other business assets, to the company that we are selling to or merging with.
- With entities, organisations or individuals outside our group for legal reasons: We will share your personal information with entities, companies or individuals outside our group where this is strictly necessary to comply with any law, rule, regulation, legal procedure or governmental request that is applicable to us.
- With entities, companies or individuals outside Premier Polytunnels to obtain advice: We will share your personal information with external professional advisors such as lawyers or accountants in order to take advice and for the purposes of legal and tribunal proceedings or enforce the terms of our agreements.
- With law enforcement or other governmental authorities: We may share your personal information with law enforcement or other governmental authorities where required to report a fraud or in response to a lawful request.
- With third parties engaged in fraud prevention and detection: We may share your personal information with our chosen ecommerce platform for the purposes of ensuring we can prevent and detect fraudulent attacks.
We will only disclose your personal information to any third party as is necessary to enable them to carry out the function or purpose that they require it for. If you would like further information on the third parties we may share your personal information with and our legal basis for sharing your personal information with third parties, please contact us at info@premierpolytunnels.co.uk.
Will we transfer your personal information outside the UK/EEA?
European Economic Area (“EEA”) countries are all EU Member Countries together with Iceland, Liechtenstein and Norway. The United Kingdom has now left the EU. At the present time we store your personal information in the United Kingdom or in countries within the EEA. We will only transfer your personal information outside the UK and/or the EEA as follows:
- Where our third party service providers who we share personal information with (as set out above) are based outside the UK and/or EEA, have support services located outside the UK and/or EEA or host personal information outside the UK and/or EEA.
We only transfer your personal information outside the UK and/or EEA where we have a legal basis for doing so and where we require that your personal information is protected to the same standard as it would be protected in the UK and the EEA. We do this by entering into data sharing agreements with the recipients of your personal information based outside the UK and/or EEA which comply with the EU Commission’s standard contractual clauses and/or the UK Information Commissioner’s International Data Transfer Agreement for the transfer of personal information or where an adequacy decision applies.
If you would like further details about our transfer of your personal information outside of the UK and/or the EEA or details of the safeguards we put in place in relation to your personal information, please contact us at info@premierpolytunnels.co.uk.
How do we ensure that your personal information is secure?
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal information to those employees, agents or contractors and other third parties who have a business need to know and who are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
How will we keep your personal information up to date?
It is important that the personal information that we hold about you is accurate and current. Please keep us informed if your personal information changes during our relationship with you.
What rights do you have over your personal information?
You have the right to make a complaint to the ICO if you are unhappy about the way your personal information is being used – please refer to the ICO website for further information about this (
www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO and if so, if you are happy to do so, please contact us at info@premierpolytunnels.co.uk.
You have a number of rights over your personal information, which are:
- The right to ask us what personal information we have about you and to have a copy of your personal information from us;
- The right to ask us to correct any errors in your personal information;
- The right to object to our legitimate interests, profiling activities and direct marketing communications;
- The right to ask us to provide you with a copy of the personal information you have provided to us, in a structured, commonly used and machine-readable format and the right to transmit that personal information to another entity where: (i) we are using your personal information on the basis of your consent or on the basis that it is necessary to perform a contract with you; and (ii) the use we are making of your personal information if carried out by automated means;
- The right to ask us to delete your personal information where: (i) we don’t need your personal information anymore; (ii) you withdraw your consent to our use of your personal information and we have no other legal basis to keep your personal information; (iii) you have asked us to review and explain our legitimate interests to you and we don’t actually have a valid legitimate interest to do what we are doing; (iv) our use of your personal information is illegal; (v) we have to delete your personal information to comply with our legal obligations;
- The right to ask us to restrict the use that we are making of your personal information where: (i) you don’t think the personal information we have about you is correct, so that we can check if it is correct; (ii) what we are doing with your personal information is illegal but you would rather we stop using your personal information rather than delete it; (iii) we don’t need your personal information anymore, but you need us to keep it so that you can exercise any legal rights; and (iv) you have asked us to review and explain our legitimate interests to you, so that we can check whether we actually have a valid legitimate interest to do what we are doing; and
- Where our use of your personal information is based on your consent, the right to withdraw your consent at any time by contacting us at info@premierpolytunnels.co.uk.
If you want to access or correct your personal information, request your personal information to be deleted, object to, or restrict the processing of your personal information or request that we transfer a copy of your personal information to another party, please contact us at info@premierpolytunnels.co.uk.
Does this Privacy Policy cover websites you might link to from this website?
Links within our website to other websites, such as Facebook, X (formerly Twitter), Instagram, and YouTube are not covered by this privacy policy. You should review the privacy information on those websites to find out how they may use your personal information.
How will we tell you about changes to this Privacy Policy?
We keep our privacy policy under regular review. Any changes we make to our privacy policy in the future will be posted on our website and if the changes will have an effect on you or the way we use your personal information, we will bring them to your attention by email where appropriate. This privacy policy was last updated on 25 July 2024.
How can you contact us?
If you have any questions about this privacy policy or about the ways we use your personal information, please contact us at
info@premierpolytunnels.co.uk.